Return and Refund Policy

Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase.

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include proof of purchase

How to Request a Return

To request a return, please contact us at:

📧 contact@fcelestin.com

Once your request has been reviewed and approved, we will send you detailed return instructions, including the appropriate return address.

Please do not send products back without prior authorization, as they may not be accepted.

Return Shipping

Unless the return is due to an error on our part or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or if you receive the wrong item, contact us immediately at contact@fcelestin.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened dietary supplements

  • Used personal care products

  • Custom or personalized products

  • Gift cards

  • Clearance or final sale items

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, simply request a return (if eligible) and place a new order.

European Union – 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, products must be:

  • Unused

  • Unopened

  • In their original packaging

  • Accompanied by proof of purchase

Please note: In accordance with Article 16(e) of Directive 2011/83/EU, sealed dietary supplements and health products that have been opened after delivery cannot be returned for hygiene and health protection reasons.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

📧 contact@fcelestin.com

Talk about your brand

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.

Button label

Featured collection