Refund policy
Return Policy
We want you to be completely satisfied with your purchase from Clarté 24h™ Wellness.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused and unopened
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In its original packaging
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In the same condition that you received it
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Accompanied by proof of purchase or your order confirmation
How to Start a Return
To initiate a return, please contact us at:
If your return request is approved, we will send you:
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Return instructions
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The appropriate return shipping address
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Any additional information required to complete your return
Please do not send any products back without prior authorization. Unauthorized returns will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
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A damaged product
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A defective product
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An incorrect item shipped by us
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at:
Include photos whenever possible so we can resolve the issue as quickly as possible.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or exchanges on:
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Opened or used dietary supplements
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Opened teas
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Opened wellness products
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Opened topical products
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Personal care products that have been opened
We also cannot accept returns for:
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Personalized or custom-made products
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Gift cards
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Clearance or final sale items
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Hazardous materials or flammable goods
If you have any questions regarding a specific product, please contact us before placing your order.
Exchanges
The fastest way to receive another product is to:
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Request a return for the original item.
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Once your return is approved, place a new order for the desired product.
European Union – 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
To qualify, products must be:
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Unopened
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Unused
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In their original packaging
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Accompanied by proof of purchase
Please note: In accordance with European consumer protection regulations, the right of withdrawal does not apply to sealed products that are not suitable for return for health protection or hygiene reasons once they have been opened. This includes dietary supplements, wellness products, teas, and personal care products.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or exchanges, we're always happy to help.
Clarté 24h™ Wellness
Total Impact LLC
📧 contact@fcelestin.com
